---
title: "Unavailable-after-Click RCA Playbook"
description: "Diagnose hotel offers that disappear after click across search context, freshness, mapping and provider lifecycle layers."
slug: "unavailable-after-click-rca-playbook"
translationKey: "playbook-unavailable-after-click"
locale: "en"
type: "playbook"
category: "operations"
tags: ["hotel","availability","click","rca","price-accuracy"]
publishedAt: "2026-09-26"
updatedAt: "2026-09-26"
reviewedAt: "2026-09-26"
---

Unavailable-after-click occurs when an offer looks selectable in metasearch but cannot be purchased after handoff or repricing. The objective is to prove **where availability disappeared**, not to label every case as stale pricing.

## Trigger / symptom

An offer renders, the traveler clicks, and landing shows sold out, unavailable, a different rate or an error.

## Evidence needed

Capture search context, offer fingerprint, provider source reference, observedAt, click time, deep-link parameters, reprice/landing result, availability state and provider response ID.

## Triage order

1. Compare search and landing context.
2. Measure offer age at click.
3. Validate provider source-reference lifetime.
4. Reprice the same room/rate.
5. Confirm property/room mapping.
6. Check whether provider inventory genuinely closed.

## Decision tree

Changed context indicates propagation failure. Old offers point to freshness. Invalid source references indicate lifecycle problems. Different room/rate implies mapping or deep-link issues. A current provider response showing unavailable may be genuine inventory change.

## Fix and stop condition

Fix TTL, pre-click repricing, deep-link context, source-reference handling or mapping as appropriate. Close only after search → click → landing preserves offers within the target accuracy threshold.

## Metrics

Track unavailable-after-click, offer age at click, provider failure rate, repricing success and context-preservation rate.

## Prevention

Persist offer fingerprint, observation time and provider reference on every click.