---
title: "Mews: Open PMS and Hospitality API Profile"
description: "Understand Mews as a cloud PMS, open API, real-time webhook and hotel-tech integration platform."
slug: "mews"
translationKey: "platform-mews"
locale: "en"
type: "profile"
category: "travel-ecosystem"
tags: ["mews","pms","api","connectivity"]
platform: "Mews"
domain: "mews.com"
vertical: ["hotel"]
publishedAt: "2026-09-26"
updatedAt: "2026-09-26"
reviewedAt: "2026-09-26"
directory: {"platformType":"api","roles":["pms","api","connectivity"],"ecosystemLayers":["inventory-systems","connectivity-distribution"],"turkeyRelevance":"global-context","status":"active","reviewedAt":"2026-09-26","audiences":["b2b"],"businessModels":[],"integrationMethods":["api"],"company":"Mews","directSupplierParticipation":"no","developerDocsAvailable":"yes","sources":[{"title":"Mews Open API","url":"https://www.mews.com/en-gb/products/api"}]}
sources:
  - title: "Mews Open API"
    url: "https://www.mews.com/en-gb/products/api"
---
Mews combines a cloud PMS with an open hospitality API approach. Its official product surface exposes reservation, guest, payment and operational data to external applications.

## Ecosystem role

Its primary role is PMS, with additional connectivity/platform capability through open APIs and webhooks.

## Event-driven integration

Mews emphasizes real-time webhooks and API access. Reservation lifecycle, guest identity and payment state should remain separate event domains when PMS state is propagated downstream.

## Architecture implication

Do not collapse PMS source-of-truth domains with RMS, channel-manager or booking-engine state.


## Operations and observability

Production integrations should measure more than successful API responses. Track search/ARI freshness, mapping gaps, upstream latency, rejected mutations, booking confirmation, cancellation state and reconciliation drift separately. When a timeout leaves business state unknown, use lookup/reconciliation instead of blind retries. Preserve source identifiers and timestamps for incident analysis; a temporary partner-access failure should not silently mutate canonical entity or booking state.

## Boundaries

This profile describes capabilities supported by public official sources. Account-specific commercial terms, private endpoints, quotas and certification requirements should not be generalized without verification from the active partner contract.